Shipping & Returns

Returns Policy

You may return most new, unopened items within 30 days of delivery for a merchandise refund, less a 15% restocking fee. Please note that the original shipping charges are non-refundable, and the customer is responsible for return shipping back to Industrial Webbing Corporation.

Industrial Webbing Corporation will pay the return shipping costs only if the return is a result of a shipping error on our end, or if you received a defective item, etc..

All return requests must be pre-approved prior to the customer sending back the return.  No returns will be accepted without an RMA number.  If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. You may also email sales@industrialwebbing.com to request a return. 

You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (3 to 5 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (1 to 2 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

 

Shipping

Our website currently offers shipping to locations within the contiguous US. Orders outside this location and all international ship-to locations will receive the following information during checkout:

We apologize, our shopping cart software is having difficulty verifying your ship-to location. Please contact us at 800-635-5252 or at sales@industrialwebbing.com to verify if we can ship to your location. Thank you for visiting industrialwebbing.com. We look forward to speaking with you soon.

Please contact us regarding shipments outside of the contiguous US. Industrial Webbing Corporation does not ship internationally currently. For international shipments, customers may either arrange a pick up at our facility or Industrial Webbing can ship to a freight forwarding company located in the US. 

Orders with Standard Shipping typically take between 1-3 business days to be processed and shipped. Expedited orders placed before 2:00 p.m. ET (11:00 a.m. PT) will be shipped by the next business day. Weekends and holidays are not business days, and are therefore excluded from processing and shipping times, so please account for non-business days when choosing your shipping method. You will receive an email with tracking information when your order has been shipped. 

Most orders ship via UPS at the level of shipping service you selected during check out. However, we do use FedEx, USPS and DHL where applicable.

Large orders may be palletized and shipped LTL motor freight via UPS Freight, FedEx Freight, or a shipper of your choice. 

Collect shipping (shipping on your account) is available during checkout. However, Industrial Webbing Corporation reserves the right to verify the the status of the shipping account and our Customer Service team will notify you immediately regarding issues related to shipping on your account.

All shipments, collect or prepaid are F.O.B Boynton Beach, Florida. Ownership of products purchased from Industrial Webbing Corporation directly or from our website, industrialwebbing.com is transferred at the time of shipping.

The policies stated above may change at any time. Please revisit https://www.industrialwebbing.com/shipping-returns to review our current policies.

 

 

Great product, great service, great price!

I ordered this product in a time crunch and got it within 2 days! The customer service rep I had to communicate with was very kind, helpful and considerate of my situation. The product arrived on time (from Florida!) and was exactly what I needed. The price was very affordable and even lower than some other vendors I researched. I would definitely use them again. 

Posted By: N/A
Product: VELCRO® Brand VELTEX® Loop Fabric 60" wide, sold by the yard.

Great Service!

I use this product to make tactical gear and it is genuine military grade Velcro. I've purchased online with IW for several years and have never had an issue with delivery or quality.

Posted By: Ted Collins
Product: 1" VELCRO® Brand Mil-Spec 50 YD ROLL

Great Company

The hurricane straps I purchased from you were great, as was the price and speedy delivery. After Hurricane Mathew, , there were no hurricane straps to be found here......or the prices were sky high. 

I have given your company name to several neighbors who also were in need of these Velcro hurricane straps.

Posted By: Susan Greenstein
Product: Hurricane Shutter Strap- Polyester 1 x 24

One-Wrap With Colors

Really, not much can be said about this product other than the fact that I have been using the standard black Velcro self-wrapping tape for years and it absolutely - 100% does the job. Now, I am actually able to do a little color coding on my various cables and that is making my life a little easier! I needed one other color that was not showing available, called in, and the great folks at Industrial Webbing took care of me.

Posted By: Steve
Product: VELCRO® Brand ONE-WRAP® Tape 3/4" x 5 yard roll

Like Superman-Fast and Strong

The nylon webbing is lovely. It is soft, flexible, strong and very consistent. Colors are vibrant and shipment arrived much quicker than I expected.

Posted By: Minneapolis Maker
Product: Heavy Weight Nylon Webbing 1" x 50 yard roll

This product is Awesome!

I purchased this small package to do a repair on my husbands uniform and it worked great. Just enough material to do the job without a lot of waste.
Thanks IWC!

Posted By: Happy Shopper
Product: VELCRO® Brand Patch Kit

Great Product, better service

I was looking for a small quantity of military hook and found it here. The roll came with a certification proving it's Mil-Spec material. 
Thanks Industrial Webbing!

Posted By: Ted-New Jersey
Product: 4" VELCRO® Brand Mil-Spec 50 YD ROLL

Quick Delivery

We needed a Flame Retardant back drop for a tradeshow we were participating in. Industrial Webbing was able to install grommets in the fabric and ship direct to the show.
Great company with great service!
Thanks guys.

Posted By: Dave Baker
Product: TEMPO™ Display Fabric by the Yard.

Excellent quality, exactly what I was looking for

I'm a teacher looking to create a velcro word wall in my classroom. With some ribbon, a bit of superglue, some grommets and some hooks, I was able to create the perfect velcro wall with this large piece of fabric.

Posted By: N/A
Product: VELCRO® Brand VELTEX® Loop Fabric 60" wide, sold by the yard.